SMS Opt-In Consent

SMS Communication Policy

At Telow, we require a valid phone number during registration to facilitate essential communication between electricians and customers, and to provide important service updates.

SMS Opt-In Process

During the account registration process, you will be asked to provide your phone number and consent to receiving SMS communications. Here's what this looks like:

Required Communication

Your phone number is required for:

• Service appointment confirmations and updates
• Emergency service notifications
• Important service status changes
• System-generated notifications about your service

Managing Your Preferences

While a phone number is required for service communication, you have control over your notification preferences through the Telow app settings:

• Access the Notification Center in your Telow app
• Customize which types of notifications you receive
• Choose your preferred communication method for different types of updates
• Update your preferences at any time

Data Privacy

We take your privacy seriously. Your phone number is:

• Used exclusively for Telow's internal notification system
• Only shared with electricians in emergency situations
• Never used for marketing purposes without your explicit consent
• Stored securely in our systems
• Protected in accordance with our Privacy Policy

Contact Us

If you have any questions about our communication policy or need assistance managing your preferences, please contact our support team through the Telow app or visit our help center.